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Work-Family Balance


Standard BNQ 9700-820
Work-Family Balance

The labour force has changed a great deal over the last few decades: in families, both spouses are active in the labour market and raising their children, and they may also be acting as informal caregivers. In addition, the labour force is shrinking, and workers’ expectations are different from those of previous generations. To address these realities, guidelines must be established to help organizations promote work-family balance and thereby attract workers.

The BNQ 9700-820 standard is for all kinds of organizations (private, public and other). Since its initial release in 2010, it has become a vital reference document on work-family balance. The standard sets out requirements necessary for work-family balance in keeping with the characteristics and realities of organizations and their workers.

Work-family balance is defined as the search for a balance between the demands and responsibilities of one’s working life and those of one’s family life. Work-family balance measures and practices are categorized as follows:

  • managing work-family balance;
  • flexibility in work organization;
  • work scheduling; vacation;
  • flexibility in the workplace;
  • goods or services provided in the workplace.

The BNQ 9700-820 standard has been developed through the initiative of the Québec Ministère de la Famille et des Aînés, and its goal is to make work-family balance an integral part of human resources management in organizations.

Download standard

12678ANGBNQ 9700-820 Work-Family Balance
Version Language Publication date Edition Updated on No. of pages Price
12647FRNBNQ 9700-820 Conciliation travail-famille
Pour mieux connaitre cette norme, cliquer ici.
Version Language Publication date Edition Updated on No. of pages Price

Standards committee members

Number of committee members: 11
Ms. Carole GingrasFédération des travailleurs et travailleuses du Québec (FTQ)
Ms. Marie-Noël GrenierÉquipements récréatifs Jambette inc.
Ms. Nadine LalandeMinistère de la Famille et des Aînés (DRDP)
Ms. Hélène Lee-GosselinUniversité Laval - Département de management - Faculté des sciences de l'administration
Ms. Célyne MarcotteEmploi-Québec
Mr. Dalil MaschinoEmploi-Québec
Mr. François MassicotteRegroupement des jeunes chambres de commerce du Québec
Mr. Claude MignaultLab-Volt ltée
Ms. Rossana PettinatiManufacturiers exportateurs du Québec
Mr. Normand PépinCentrale des syndicats démocratiques (CSD)
Ms. Stéphanie TourangeauConseil d'intervention pour l'accès des femmes au travail (CIAFT)


Certification Offer 

Certification under the BNQ 9700-820 standard provides organizations with numerous benefits. It enables organizations to assure its staff that management is determined to implement good organizational practices that promote work-family balance and to ensure that those practices are sustainable, to attract and retain skilled labour while being competitive in the “talent race,” and to take advantage of the BNQ certification mark in promotional activities. The certification process is divided into four simple steps, in which the program officer manages the application from start to finish and answers any questions the organization may have regarding work-family balance and certification.

Marques de certification - Conciliation travail-famille

Certified businesses

Number of certificates:1

Download documents required for certification

Fact sheets (French only)

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Program development committee members

Aucun résultat

Partner (French only)

Press review (French only)


Françine Girard
Internal Sales Technician
Bureau de normalisation du Québec
Tel.: 418-652-2296 / 1-800-386-5114, ext. 2296
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