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Terms of Purchase and Payment

Price of document

The price of each document is indicated in the catalogue. These prices range from $25 to $360. These prices do not include applicable taxes or delivery charges. The price and the terms of sale indicated are subject to changes.

Terms of payment

Payment in full by credit card or by cheque (personal cheques are excluded) is required before sending the documents ordered. An invoice is sent to the representatives of Québec government departments and public bodies.

High-volume purchase (service not offered online)

When more than 10 copies of the same document are ordered, special prices may be authorized under agreements between the BNQ and its partners. Please contact BNQ Customer service for more information on this subject.

Registered booksellers (service not offered online)

A minimum 30% discount is granted to registered booksellers. This discount increases to 50% when 5 or more copies of the same document are ordered.

Educational institutions (universities, CEGEPs, colleges or school boards) [service not offered online]

  • Paper version: when 10 or more copies of the same document are ordered, it is possible, for specific documents, to obtain a 75% discount on the current price (paper) indicated on the Web site.
  • Electronic version (network PDF licence): when 3 or more licences for the same document are ordered, it is possible, for specific documents, to obtain a 75% discount on the current price (network PDF licence) indicated on the Web site.

The educational institution must make a written commitment to the BNQ to restrict access to the material to students and teachers, who are determined in advance by the institution.

Paper and PDF version (non-network)

The purchased copy of the document, whether it is used in electronic format or printed, is intended only for personal use. Therefore, the number of copies printed must not exceed the number of copies purchased. Any distribution to third parties, partners, clients or customers and any saving, distribution or use on a computer network are prohibited, unless a special agreement has been made between the registered buyer and the BNQ.

Network PDF versions

This electronic copy is intended for installation on an internal network. Simultaneous access to the document is limited to 5 workstations. Only one or more additional backup copies are permitted according to the buyer’s internal security procedures. Personal work copies may be printed by the readers-users of the document. Any other use, particularly additional recording (saving), sending or distribution of the electronic document to third partners, partners, clients or customers, is prohibited, unless a special agreement has been made between the registered buyer and the BNQ.

Only a buyer duly registered with the BNQ Customer Service receives the updates of the document. The notifications and the catalogue may be viewed at any time on the BNQ website to verify the existence of a more recent edition of a document or the publication of changes or errata. A registered buyer who wishes to continue receiving the updates must inform BNQ Customer Service of any change of address as soon as possible.

Stabilization of standards

A standard at the “Stabilization” stage means that its content is no longer kept up to date. This stage is clearly indicated on the document. A stabilized standard, whose status is re-analyzed each year, could remain at this stage or be revised, renewed or archived at a later date.

Documents withdrawn

Withdrawal of documents signifies that the BNQ no longer assumes responsibility for these documents. The BNQ no longer updates or guarantees the quality and relevance of document contents in relation to acknowledged rules of technology in the fields at issue. Consequently, the BNQ is no longer able to guarantee that document contents continue to correspond to present-day market requirements.

Sending by email

All documents are mailed by Priority Post at the customer’s expense. (At the customer’s request, any other special mail may be used at the customer’s own expense.)


  • The above-mentioned discounts are not cumulative.
  • The BNQ’s policy excludes any possibility of refunding the costs of acquisition of documents of any nature, and their exchange, unless the person who acquired them is able to prove there was an error on the part of the BNQ.